Masterpics - FAQ

Upload your photos from any device or social media platform, it takes 2 minutes :)
Using proprietary software and artistic touch we’ll convert your 2D image to a “live” 3D model, engrave it into the crystal, ship it and Et voilà! - your memories are alive!

We use state of the art software and machinery to conduct sub-surface laser engraving.
High intensity laser beam is focused to a point at the depth of the crystal and generates a tiny etch, the density of the dots dictates the shade and the 3D placement of millions of dots generates a full 3D image.

The first recommendation is to set it with a dark homogenous background, the unified contrast highlights the details. However, the best experience received by also using a custom LED light base that will shine every detail of the 3D model.

We use top quality K9 crystals, it’s highly durable, and preserves its clarity for lifetime.

Nope! The etching process changes the structure of the crystal and it will not fade even over a lifetime.

K9 crystals will preserve their unique characteristics for years without any degradation if handled with care.
However, it is quite fragile and we advise placing them in a secure location.

Yes, just choose “import from Facebook / Instagram / Drive”

We try to offer a couple of shipping methods to support urgent gifting cases :), the expected delivery date of each method will be shown before you confirm the order.

We accept most Credit Cards and PayPal.

We currently only ship within the UK and Ireland, but we will support additional countries real soon.

Just shoot us an email - Contact us and our customer support team will address your question or issue immediately.